Frequently Asked Questions
What is Scotchie's Custom Cakes?
Scotchie’s Custom Cakes is your go-to cake bakery for beautiful cakes regardless of the occasion. Our master decorators can take your vision and execute it, making your cake a stunning centerpiece for any event or party! Perfect for birthdays, weddings, showers, and more, our cakes are truly pieces of art that you simply will not find at a grocery store. And best of all, our cakes all taste amazing. Everything is made right here in our kitchens, so you can trust you’re getting the very best quality cakes and cake decorations! No matter what you have in mind—whether you want a simple cake or a custom masterpiece, we will work with you to create something you’ll love! We can deliver your cake directly from our cake bakery to your home or event if you wish, or you can pick it up yourself at our Winter Park shop. Simply give us your vision, we’ll work with you to create a design, then we’ll make and deliver your cake right to you!
Scotchie’s recognizes the importance of each and every celebration. It starts with our famous, delicious treats. But a celebration is more than just the cake and cupcakes.
Celebrations are special events and occasions. To make your next celebration truly special, Scotchie’s provides personalized services. From our bakery delivery services to our creative design team, our event packages, seasonal bakery creations, and gift box offering truly make your next celebration special. Scotchie’s creations also take into consideration the dietary concerns of your friends, family, employees, and customers.
What are Scotchie's business hours?
Scotchie’s Custom Cakes is open from 10am – 5pm Monday through Friday and 10am – 1pm on Saturdays. We are closed on Sundays.
Can Scotchie's Custom Cakes Print Images and Designs?
Yes! Our cake bakery is equipped to print pictures and designs onto cakes and cupcakes. All we need is an image file to print and we’ll be ready with your picture or logo for your event.
What is Scotchie's Refund Policy?
Once a cake has been delivered or picked up by you or a designated party it is considered “Accepted”. All products are the responsibility of the customer once it leaves our shop for carryout orders. Refunds requested due to decorating style, color shade, or general decoration design will not be honored once accepted. If you do not pick up a requested carryout order, Scotchie’s will not issue a refund, regardless of the circumstance. We will be happy to remake the product for you if you need it again; however, you will have to pay for both. We cannot refund any product that is abandoned by the customer.
If Scotchie’s has been deficient in our production of your product, we would appreciate it if you would let us know and bring back the remaining product. This allows us to correct our team, and get it perfect next time. Obviously, in this case, we will provide you a refund for the product. We retain the right to judge our product quality for ourselves.
If you have bought a Scotchie’s product and do not care for it, then we hope you will try something different next time; however, a refund will not be given. If you cancel your cake or cookie cake order with more than 24 hours’ notice, we will give you a full refund for your product. If you cancel with less than 24 hours’ notice, we will retain any payment given up to that point.
Is Scotchie's Custom Cakes Able to Accommodate Customers with Dietary Restrictions?
Scotchie’s is not an allergen or sugar-free environment. Allergens that we use on a daily basis are nuts, flour (gluten), strawberries, chocolate, dairy, food dyes, and several other known allergens. We cannot guarantee that even with the highest degree of care, allergens and sugar will not be present in any of our baked goods. However, we are able to accommodate gluten-free, dairy-free, and vegan orders for our cakes and cupcakes. When you place your order, be sure to tell us about your dietary restrictions!
What flavors are available for cakes and cupcakes?
Chocolate, Vanilla, Red Velvet, Marble, Almond, Lemon, Strawberry, Coconut, Funfetti, Carrot and More. Just Ask!